Cookie Policy
Last updated: August 2026
1. What are cookies?
Cookies are small text files that a website places on your device (computer, tablet or phone) when you visit. They allow the site to remember information about your visit — such as your preferred city or whether you are logged in — making your next visit easier and the site more useful.
OurPetCircle also uses related technologies including local storage and session storage. We refer to all of these collectively as “cookies” in this policy. This policy should be read alongside our Privacy Policy.
2. Types of cookies we use
Essential cookies — These are necessary for the Site to function. Without them, you cannot browse the Site or complete a checkout. They do not require your consent because they are strictly necessary to deliver the service you request. They expire at the end of your browser session or as stated in the table below.
Analytics cookies — These help us understand how visitors interact with the Site — for example, which care guides are most popular and where users exit. The data is aggregated and used only to improve the Site. If you are in a jurisdiction that requires prior consent for analytics cookies (the EU/EEA, the United Kingdom, or Thailand), these cookies are set only after you consent via our banner. Elsewhere, they run by default on a notice basis, and you can opt out at any time via “Cookie settings” in the footer.
Functional cookies — These remember minor preferences (such as whether you have dismissed the newsletter prompt) to give you a smoother experience.
Third-party cookies — Set by external services we embed on the Site (e.g., YouTube). We do not control these cookies directly; see Section 4.
3. Cookies we set
The table below lists the specific cookies set by ourpetcircle.com:
| Cookie name | Type | Purpose | Expiry |
|---|---|---|---|
ph_session | Essential | Maintains your authenticated session. Prevents you from logging in repeatedly during a single browsing session. | Session |
ph_cart | Essential | Stores the contents of your pet shop cart so items are not lost when you navigate away or close the browser tab. | 7 days |
ph_csrf | Essential | A security token that protects form submissions against cross-site request forgery (CSRF) attacks. Required for checkout and account forms. | Session |
pawhub-city (local storage) | Essential (preference) | A browser local-storage entry (not a cookie) that stores your chosen city/market (e.g., “sg/singapore”) so we can serve the local vet directory, services and content you have asked for. It contains no identifier, is never transmitted to third parties, and is not used for tracking. | Until you clear site data |
ph_cookie_consent | Essential | Records whether you have accepted or declined optional cookies via our consent banner, so we do not show the banner on every page. | 12 months |
ph_nl_dismissed | Functional | Records whether you have dismissed the newsletter sign-up prompt so it is not shown repeatedly during the same browsing session. | 30 days |
_ga | Analytics | Set by Google Analytics 4 — a pseudonymous identifier used to distinguish visitors, count unique visits and understand navigation patterns. Set only after you choose “Accept all” in the consent banner. | 24 months |
_ga_* | Analytics | Set by Google Analytics 4 to maintain session state for our specific analytics property. Set only after you choose “Accept all” in the consent banner. | 24 months |
4. Third-party cookies
When you interact with embedded third-party content on our Site, those services may set their own cookies on your device. We do not control these cookies and they are governed by the relevant third party’s own cookie and privacy policies.
YouTube (Google LLC): When you play an embedded video on our care guide or editorial pages, YouTube may set cookies to track playback, preferences and, if you are signed in to Google, to personalise your YouTube experience. This happens even in privacy-enhanced embed mode. See Google’s Privacy Policy.
Stripe: When you visit the checkout, Stripe may set cookies for fraud detection and to associate your session with a payment intent. These are essential for payment processing. See Stripe’s Privacy Policy.
No ad-network cookies: OurPetCircle does not use cookies from advertising networks (such as Google Ads remarketing, Meta Pixel or similar) to track you across the web for targeted advertising purposes.
5. How to manage your cookie preferences
You can manage your cookie preferences in two ways:
- Our consent banner / Cookie settings: If you are in the EU/EEA, the United Kingdom or Thailand, we show a cookie consent banner on your first visit — you can accept all cookies or continue with essential cookies only, both in one click, and analytics stays off until you accept. In other locations analytics runs by default, and you can opt out (or opt back in) at any time by clicking “Cookie settings” in the footer; opting out stops analytics storage and removes our analytics cookies.
- Your browser settings: All major browsers allow you to control cookies through their settings — for example, to block third-party cookies, delete cookies on exit, or browse in “incognito” mode. Blocking essential cookies may impair your ability to use the checkout or log in to your account.
Browser guides for managing cookies:
6. Do Not Track
Some browsers send a “Do Not Track” (DNT) signal to websites. At present, there is no industry-wide standard for how websites should respond to DNT signals, and we do not currently alter our data practices based on DNT signals. We will update this policy if the position changes.
You can opt out of analytics tracking by using your browser settings or the consent banner, regardless of your DNT setting.
7. Updates to this policy
We may update this Cookie Policy from time to time — for example, when we add new features or third-party integrations that require new cookies. The “last updated” date at the top of the page reflects the date of the most recent change.
Questions about our use of cookies? Contact us at privacy@ourpetcircle.com.
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